Privacy Policy

1. Who we are

This website is operated by MARTYNSLAW SERVICES LTD.

Company type: Private Limited Company
Registered / trading address: 9 Brickbridge Lane, Wombourne, Wolverhampton, England, WV5 0BA
Email: {{Contact Email for Data Queries}}
Website: https://www.martynslawservices.co.uk/

For the purposes of data protection law, Martyns Law Services is the “data controller”.

2. What personal data we collect

We may collect and process the following types of personal data:

Name
Email address
Phone number
Business name
Any information submitted via website forms
Technical data such as IP address, browser type, and device information

3. How we collect your data

We collect personal data when you:

Fill in a contact, enquiry, or quote form
Call our advice line or speak to our team by phone
Subscribe to a newsletter or mailing list
Make a purchase or payment (if applicable)
Interact with the website (via cookies and analytics)

4. Why we use your data

We use personal data for the following purposes:

To respond to enquiries and contact requests
To provide advice, support, and record calls for quality, training, and compliance purposes
To provide products or services
To manage customer relationships
To send marketing communications (only where consent has been given)

To improve our website and services Lawful basis for processing:

Consent
Contractual necessity
Legitimate interests
Call monitoring

5. Marketing communications

If you opt in, we may send you marketing communications. You can unsubscribe at any time by:

Clicking the unsubscribe link in emails, or
Contacting us at {{Contact Email for Data Queries}}

6. Who we share your data with

We may share your data with trusted third-party service providers, including:

Website hosting provider: Krystal
Email marketing platform / CRM: Zoho CRM
Analytics provider: Google Analytics
Payment processors: {{Payment Provider (if applicable)}}

These providers only process data on our instructions and in line with data protection law.

7. International data transfers

Some third-party services may store data outside the UK or EEA. Where this happens, appropriate safeguards are in place, such as standard contractual clauses.

8. How long we keep your data

We retain personal data only for as long as necessary for the purposes it was collected.

Enquiry data: {{Retention Period}}
Customer records: {{Retention Period}}
Marketing data: Until consent is withdrawn

9. Your data protection rights

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available at www.ico.org.uk.

10. Cookies

This website uses cookies. Full details are available in our Cookie Policy.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.